Thank you for shopping with Ysleta Mission Gift Shop.
As a family-owned, veteran-owned, independently operated small business, we work hard to provide accurate product information, careful service, fair pricing, and a positive shopping experience both in our El Paso shop and online.
Please review our policies before completing your purchase. If you have a question about a product, order, shipping option, or policy, please contact us before purchasing. We're real people, and we're happy to help.
Returns, Refunds & Exchanges
All sales are final.
Ysleta Mission Gift Shop does not accept returns or exchanges for buyer's remorse, change of mind, incorrect size or option selection, or personal preference after a purchase has been completed.
The exception is merchandise that is damaged or defective upon receipt. Pasted text
If an item from a shipped order arrives damaged or defective, please contact us promptly. Include your order information, a description of the problem, and clear photographs showing the damage or defect so we can review the issue and determine the appropriate resolution.
Please carefully review product descriptions, photographs, measurements, options, quantities, and other information before purchasing.
If you aren't sure about something, please call or email us before placing your order. We'd much rather answer a question beforehand than have you disappointed with your purchase.
In-Store Purchases
Please inspect merchandise carefully before completing an in-store purchase.
Because our sales are final, we encourage you to make sure you are satisfied with an item's size, condition, color, style, and other details before purchasing.
If you would like to see an item more closely or have questions about it, please ask. We're happy to help.
Discounts & Promotions
Discounts, coupons, and promotional offers cannot be combined unless a specific promotion states otherwise.
If multiple discounts are mistakenly applied to an order, Ysleta Mission Gift Shop reserves the right to correct the order and remove an ineligible discount before fulfillment. Pasted text
Candles are excluded from discounts unless a promotion specifically states otherwise.
Promotional offers may be subject to additional terms, expiration dates, product exclusions, minimum purchases, or availability requirements.
Shipping
Ysleta Mission Gift Shop ships orders nationwide using USPS and UPS. Available local pickup and delivery options may also be offered at checkout. Pasted text
We carefully prepare orders for shipment and make every reasonable effort to ship promptly.
Shipping and delivery times may vary because of weekends, holidays, weather, carrier delays, order volume, or other circumstances outside our control.
Once a package has been transferred to the shipping carrier, actual transportation and delivery times are controlled by the carrier.
Tracking information will be provided when tracking is included with the shipping service selected for your order.
Untracked Shipping
Certain eligible orders may offer an untracked USPS shipping option.
By selecting an untracked shipping service at checkout, the customer accepts the risks associated with shipping without tracking.
An untracked package cannot be located through carrier tracking after it has been mailed.
Once an order has been properly addressed and mailed using the customer's selected untracked shipping method, Ysleta Mission Gift Shop cannot provide a refund or replacement if the shipment is subsequently lost, delayed, or not received.
If tracking is important to you, please select a tracked shipping option when available.
Prayer Card Shipping
Eligible prayer card orders of 1–100 cards may be shipped for a flat $3.97 shipping charge.
Different shipping rates or methods may apply to quantities over 100 cards or orders containing additional merchandise.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before completing checkout.
If you discover an error after placing your order, contact us as soon as possible. We will make every effort to correct the address if the order has not already been shipped.
Once an order has been transferred to the shipping carrier, we may not be able to change its destination.
Inventory Availability
Our physical shop and online store share inventory.
We work hard to maintain accurate inventory counts, but occasionally an item may sell in our physical shop before the online inventory has fully updated. Our previous policy also recognized that inventory discrepancies can occasionally occur. Pasted text
If an item in your order is unexpectedly unavailable, we will contact you to discuss the available options.
We will not automatically substitute another product without your approval.
Product Information & Photographs
We make every reasonable effort to represent our merchandise accurately through product descriptions, photographs, measurements, materials, colors, and other available information.
Computer monitors, tablets, and mobile devices can display colors differently. Actual product colors may therefore vary slightly from what appears on your screen.
Some merchandise may also have natural, handmade, artistic, vintage, stone, wood, ceramic, glass, metal, or material variations.
Small variations in color, texture, pattern, finish, shape, or other characteristics may be part of the individual nature of an item and are not necessarily considered defects.
If a particular characteristic is important to your purchase, please contact us before ordering.
Accidental Damage in Our Store
Our shop carries many fragile, collectible, religious, vintage, glass, ceramic, jewelry, decorative, and other delicate items.
We ask customers to handle merchandise carefully and supervise children while visiting the shop.
If an item is accidentally dropped, broken, or damaged, please notify a team member immediately.
We will review the circumstances and determine the appropriate resolution.
Respectful & Safe Shopping Environment
Everyone is welcome at Ysleta Mission Gift Shop.
We are committed to maintaining a welcoming, respectful, and safe environment for our customers, visitors, and employees.
Ysleta Mission Gift Shop does not discriminate on the basis of race, color, national origin, religion, sex, disability, age, or other characteristics protected by applicable law. Pasted text
We reserve the right to refuse service or ask an individual to leave when reasonably necessary to protect our customers, employees, merchandise, property, or business operations.
Threatening, abusive, destructive, dangerous, or seriously disruptive behavior will not be tolerated.
Security personnel or emergency services may be contacted when circumstances require it.
Online Orders
Submitting an online order does not guarantee acceptance or fulfillment of that order.
Occasionally, an order may need to be corrected or canceled because of inventory discrepancies, pricing or listing errors, suspected fraud, payment problems, shipping restrictions, or other circumstances that prevent us from completing the transaction.
If we are unable to fulfill an order, we will contact the customer and address any applicable payment according to the circumstances of the order.
Order Cancellations
If you need to request cancellation of an online order, please contact us as soon as possible.
We will make every reasonable effort to accommodate a cancellation request if the order has not already entered fulfillment or been shipped.
Once an order has been processed or shipped, our normal final-sale policy applies.
Privacy & Customer Information
We respect the privacy of our customers.
Personal information collected through our website is handled according to our Privacy Policy and may be used as necessary to process transactions, fulfill orders, provide customer service, operate our website, and provide services requested by our customers.
Payment processing may be performed by third-party payment providers subject to their own privacy and security practices. Pasted text
For complete information about how customer information is collected, used, stored, and protected, please review our separate Privacy Policy.
Email & Text Communications
Customers may voluntarily choose to receive marketing emails or text messages from Ysleta Mission Gift Shop.
Signing up for marketing communications is not required to make a purchase.
Message and data rates may apply to text communications depending on your wireless provider and plan.
Customers may unsubscribe from marketing emails using the unsubscribe option provided in those messages and may opt out of eligible text marketing according to the instructions provided with the messaging service.
Transactional communications necessary to provide information about an order or customer service matter may still be sent when appropriate.
Our complete SMS terms and conditions are provided separately in our Mobile Terms of Service. Pasted text
Policy Updates
Ysleta Mission Gift Shop reserves the right to modify, update, or clarify these Shop Policies as our business, services, shipping methods, or operational needs change.
The version published on our website is the current version of our Shop Policies.
Changes become effective when posted unless otherwise stated.
Questions? Call Us
Policies are important, but we don't want them to replace personal service.
If you aren't sure about something, call us.
If you have a question about a product, ask us.
If you're uncertain about shipping, layaway, a promotion, or an online order, we're happy to help before you complete your purchase.
Ysleta Mission Gift Shop
131 S. Zaragoza Rd.
El Paso, TX 79907
Phone: (915) 777-6884
Email: shop@ysletamissiongiftshop.com
Open Monday through Sunday
10:00 AM – 4:00 PM
Thank you for choosing to shop small and support our family-owned, veteran-owned El Paso business.
More Than a Gift Shop. It’s a Mission.
